Sentinel Warranty is committed to protecting the privacy of your personal information. Your privacy matters to us and we recognize the importance of keeping your information secure. Below, you will find the details about our privacy policies and how your information is used and protected.
Protecting Your Privacy
1. Web Sites Covered
2. Collection and Use of Personal Information
Sentinel Warranty will collect information from you when you use our websites or services. For example, we may collect your name, address, telephone number, email address, and details about your vehicle. We may also collect information about your claims, as well as information that we receive from dealers, agents, or others who sell Sentinel Warranty’s vehicle service contracts and information you provide on vehicle service applications or other forms.
Sentinel Warranty may use your information to determine your eligibility for certain products, process claims, and fulfill its duties under its vehicle service contracts. Sentinel Warranty may also use your information to personalize and improve its services, communicate with you, and/or respond to your requests for information about Sentinel Warranty’s products, services, offers, or promotions.
Providing your personal information is entirely optional.
Sentinel Warranty restricts access to your information to authorized Sentinel Warranty personnel and applies commercially reasonable security measures to ensure that your information is not used by unauthorized people or for improper purposes.
3. Web Site Navigational Information
There are two types of cookies: session and persistent. Session cookies are transient and exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.
If you have chosen to identify yourself to Sentinel Warranty, we use session cookies containing encrypted information to allow us to uniquely identify you. Each time you log into the Site, a session cookie containing an encrypted, unique identifier that is tied to your account is placed in your browser. These session cookies allow Sentinel Warranty to uniquely identify you when you are logged into the Site and to process your online submissions and requests. Session cookies are required to use the Site.
Sentinel Warranty uses persistent cookies that only we can read and use to identify browsers that have previously visited Sentinel Warranty’s Site. When you access the Site or provide Sentinel Warranty with personal information, a unique identifier is assigned to you. This unique identifier is associated with a persistent cookie that Sentinel Warranty places on your web browser. Sentinel Warranty is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, Sentinel Warranty does not store account numbers or passwords in persistent cookies. If you disable your web browser’s ability to accept cookies, you will be able to navigate Sentinel Warranty’s Site, but you will not be able to successfully use the Site.
Sentinel Warranty uses web beacons, also known as pixel tags, alone or in conjunction with cookies to compile information about users’ usage of the Site. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. For example, Sentinel Warranty may place web beacons in marketing emails that notify Sentinel Warranty when you click on a link in the email that directs you to an Sentinel Warranty website. Sentinel Warranty uses web beacons to operate and improve our website and email communications and to analyze the performance of our marketing campaigns. Sentinel Warranty may use information from web beacons in combination with data about users to provide you with information about us.
When you visit the Sentinel Warranty Site, Sentinel Warranty collects your Internet Protocol (“IP”) addresses to track and aggregate non-personally identifiable information. For example, Sentinel Warranty uses IP addresses to monitor the regions from which users navigate the Site.
This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at firstname.lastname@example.org.
4. Sharing of Information Collected
Sentinel Warranty may disclose your information to its partners and affiliates where doing so would assist Sentinel Warranty in serving you better. For example, if you choose to renew your Sentinel Warranty vehicle service contract, Sentinel Warranty may disclose your contact information, vehicle information, and vehicle service contract and finance contract terms to an affiliate that facilitates contract renewal.
Sentinel Warranty does not share your information with non affiliated third parties unless Sentinel Warranty believes it reasonably necessary to comply with the law or a court order or to protect the rights of Sentinel Warranty, Sentinel Warranty’s employees, Sentinel Warranty’s customers, or others.
5. Do Not Track
Sentinel Warranty does not process or respond to “do not track” signals or other similar mechanisms.
Sentinel Warranty is committed to protecting the confidentiality of your information and online interactions with us. We maintain physical, electronic and procedural safeguards designed to protect your personal information. We have security procedures in place to safeguard against loss, theft, unauthorized access, destruction, misuse, and modification of this information after we receive it. For example, Sentinel Warranty restricts access to the information to our employees, agents, and contractors who need to know such information to provide products or services to you.
7. Personal Information on Children
8. If You Access From Outside the United States
If you reside outside the United States, you understand and agree that any information you provide to Sentinel Warranty will be transferred from the country of your residence or location at the time it was provided to the United States. If you do not want your personally identifiable information to be transferred to the United States, do not provide that information to us. By providing us with your information, you consent to the transfer of your information to the United States.
10. Contacting Us
Effective Date: January 2019